Last updated: August 15, 2026
These Terms and Conditions ("Terms") govern your use of the website, services, products, communications, and offers provided by EP Media ("EP Media", "we", "us", or "our").
EP Media has its registered address at Tage-Hansens Gade 21, 4.1, 8000 Aarhus C, Denmark.
By using our website, submitting a form, requesting a free website sketch, booking a call, purchasing services, or otherwise engaging with EP Media, you agree to these Terms.
If you do not agree to these Terms, you should not use our website or services.
Age Restriction
You must be 18 years of age or older to use this SMS service. By opting in to receive SMS messages from EP Media, you confirm that you are at least 18 years old.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, store, and protect your personal information, including SMS opt-in data and consent records.
You can view our Privacy Policy here: https://www.ep-media.co/privacy-policy
1. Our services
EP Media provides web design, website development, website redesign, website optimization, landing pages, creative strategy, digital marketing support, and related services.
We may also offer free website sketches, consultations, mockups, audits, or other previews to help potential clients understand how their website could be improved.
The exact scope of any paid service will be agreed separately in a proposal, order form, invoice, contract, email confirmation, or other written agreement between you and EP Media.
2. Free website sketches and consultations
From time to time, EP Media may offer free website sketches, mockups, consultations, or audits.
These are provided for informational and promotional purposes only. They do not create an obligation for EP Media to deliver a full website, redesign, strategy, or final deliverable unless a paid agreement is entered into.
EP Media may refuse, limit, or discontinue free sketches or consultations at any time.
3. Client information and responsibilities
You agree to provide accurate, complete, and up-to-date information when using our website or services.
You are responsible for providing any materials, content, images, branding, login details, approvals, feedback, or other information reasonably required for EP Media to deliver the services.
Delays in providing required information, feedback, approvals, or access may delay the project timeline. EP Media is not responsible for delays caused by missing, inaccurate, incomplete, or late information from the client.
You confirm that any content, images, logos, trademarks, copy, videos, or materials you provide to EP Media are either owned by you or lawfully licensed for your use.
4. Proposals, pricing, and payment
All prices, fees, deliverables, and payment terms will be stated in the relevant proposal, invoice, agreement, or written communication.
Unless otherwise stated, all fees are exclusive of applicable taxes, VAT, duties, payment processing fees, or similar charges.
Payment must be made according to the payment terms agreed with EP Media. If payment is late, EP Media may pause work, delay delivery, withhold deliverables, suspend services, or terminate the project.
EP Media may require upfront payment, milestone payments, recurring payments, or full payment before delivery, depending on the agreed service.
5. Taxes and VAT
You are responsible for any taxes, VAT, sales tax, withholding tax, customs duties, or similar charges that apply to your purchase, unless EP Media is legally required to collect and remit such amounts.
If you are located outside Sweden, different tax rules may apply depending on your country, business status, and the nature of the services.
6. Project timelines
Any timeline, delivery date, or estimated completion date provided by EP Media is an estimate unless expressly stated as a binding deadline in writing.
Timelines may change due to delays in client feedback, missing materials, third-party issues, technical problems, additional revisions, scope changes, or events outside EP Media's reasonable control.
EP Media will use reasonable efforts to deliver services within the agreed or estimated timeline, but we do not guarantee that every project will be completed by a specific date unless this has been expressly agreed in writing.
7. Revisions and feedback
The number of revisions included in a project will be stated in the applicable proposal, agreement, or written communication.
If no revision limit is stated, EP Media will determine a reasonable number of revisions based on the scope and nature of the project.
Additional revisions, major changes, new requests, or work outside the agreed scope may result in additional fees.
Client feedback must be clear, consolidated, and provided within a reasonable time. If feedback is delayed, the project timeline may be extended.
8. Scope changes
Any request that goes beyond the originally agreed scope may be treated as additional work.
Examples of additional work may include:
- New pages or sections
- New functionality
- New designs or redesigns
- Additional integrations
- Extra revisions
- Copywriting not included in the original scope
- SEO work not included in the original scope
- Branding work not included in the original scope
- Technical fixes unrelated to EP Media's work
- Work caused by third-party platform changes
EP Media may charge additional fees for out-of-scope work.
9. Third-party platforms, tools, and services
EP Media may use third-party platforms, tools, plugins, hosting providers, email systems, CRM systems, payment processors, analytics tools, design tools, or other service providers to deliver services.
These third-party services may have their own terms, fees, limitations, and privacy practices. EP Media is not responsible for the performance, downtime, pricing changes, security issues, or policy changes of third-party providers.
You are responsible for any third-party costs unless otherwise agreed in writing.
10. Domain names, hosting, and accounts
Unless otherwise agreed in writing, you are responsible for purchasing, maintaining, and renewing your own domain names, hosting, email accounts, software subscriptions, plugins, and other third-party accounts.
If EP Media assists with setup or configuration, this does not make EP Media responsible for ongoing account management, renewals, billing, security, or third-party service availability unless specifically agreed.
11. Content
You are responsible for ensuring that all content provided to EP Media is accurate, lawful, and does not infringe the rights of any third party.
EP Media is not responsible for legal claims, copyright issues, trademark disputes, advertising claims, regulatory issues, or other problems arising from content, materials, or instructions provided by you.
If EP Media creates copy, images, designs, or other content for you, you are responsible for reviewing and approving it before publication.
12. Intellectual property
Unless otherwise agreed in writing, EP Media retains ownership of all concepts, drafts, mockups, sketches, designs, source files, processes, templates, strategies, know-how, and materials created before full payment is received.
After full payment has been received, you will receive the agreed rights to use the final deliverables for your business.
EP Media may retain ownership of reusable frameworks, templates, code snippets, internal processes, design systems, tools, and general know-how used to create the work.
You may not resell, license, copy, distribute, or claim ownership of EP Media's pre-existing materials, internal tools, templates, or proprietary methods unless expressly agreed in writing.
13. Portfolio rights
Unless you notify us in writing before the project begins, you allow EP Media to display completed work, designs, screenshots, case studies, testimonials, business name, and logo in our portfolio, website, social media, sales materials, and marketing.
If your project is confidential, you must inform EP Media in writing before work begins.
14. Confidentiality
Both parties agree to keep confidential information private and not disclose it to third parties except where necessary to perform the services, comply with the law, or enforce these Terms.
Confidential information does not include information that is publicly available, independently developed, already known, or lawfully received from another source.
15. Approvals and launch
Before any website, landing page, design, or campaign goes live, you are responsible for reviewing and approving the final work.
Once you approve a deliverable, EP Media is not responsible for errors, omissions, typos, broken links, incorrect claims, or other issues that could reasonably have been identified during your review.
EP Media may assist with corrections, updates, or fixes after launch, but additional fees may apply unless the issue was caused by EP Media and is covered by the agreed scope.
16. Refunds and cancellations
Fees paid to EP Media are generally non-refundable once work has started, unless otherwise required by law or agreed in writing.
If you cancel a project after work has started, EP Media may retain amounts paid to cover time spent, work completed, resources allocated, third-party costs, and lost scheduling capacity.
If a project is cancelled before completion, EP Media may invoice for work completed up to the cancellation date.
Deposits, setup fees, strategy fees, design fees, and custom work fees are non-refundable unless otherwise stated in writing.
17. EU consumer right of withdrawal
If you are an EU consumer, you may have the right to withdraw from a distance contract within 14 days without giving a reason.
However, if you request that EP Media begins providing services during the withdrawal period, you may be required to pay for the services provided up to the time you withdraw.
If the service has been fully performed with your prior express consent during the withdrawal period, and you acknowledged that you would lose your right of withdrawal once the service was fully performed, your right of withdrawal may no longer apply.
This section does not apply to business clients where consumer withdrawal rights are not applicable.
To exercise a withdrawal right, you must contact us at [email protected] with a clear statement that you wish to withdraw.
18. U.S. clients
If you are located in the United States, you agree that your use of EP Media's services is subject to these Terms and any written agreement between you and EP Media.
You are responsible for ensuring that your website, advertising, claims, privacy practices, SMS practices, email marketing, and business operations comply with applicable U.S. federal, state, and local laws.
EP Media does not provide legal, tax, accounting, financial, or regulatory advice.
19. SMS terms and conditions
By providing your phone number and opting in to receive text messages from EP Media, you agree to receive text messages from EP Media related to your inquiry, website sketch, appointment reminders, service updates, follow-ups, and promotional offers.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message from EP Media. After opting out, you may receive a final confirmation message.
You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing any goods or services from EP Media.
EP Media does not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
20. TCPA and U.S. SMS compliance
If you are located in the United States or provide a U.S. phone number, you agree that by opting in to receive text messages from EP Media, you provide prior express written consent to receive automated and/or non-automated text messages from EP Media.
These messages may include service-related messages, appointment reminders, follow-ups, and promotional messages.
You understand that consent is not required as a condition of purchase.
You may revoke your consent at any time by replying STOP.
EP Media will honor opt-out requests in accordance with applicable law.
20.1 SMS Messaging Terms & Compliance
By providing your phone number and opting in to receive SMS messages from EP Media, you agree to receive text messages related to our services, including website sketch updates, inquiry follow-ups, appointment reminders, service updates, customer support, and promotional offers where you have provided specific consent.
Opt-in is collected through our website forms, booking forms, or other communication forms using a dedicated SMS consent checkbox or clear written consent language.
Message frequency varies based on your interaction with EP Media. Message and data rates may apply.
You can cancel SMS messages at any time by replying "STOP" to any message from EP Media. After you reply "STOP", we may send one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
You may reply "HELP" for assistance or contact us at [email protected].
Carriers are not liable for delayed or undelivered messages.
Consent to receive SMS messages is not a condition of purchasing any goods or services from EP Media.
EP Media complies with applicable SMS laws and guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines where applicable.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, CRM, hosting, communication tools, or SMS delivery providers, is permitted only as necessary to provide our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
21. Email communications
By submitting your information to EP Media, you agree that EP Media may contact you by email regarding your inquiry, requested service, proposal, project, account, or related services.
Where required by law, we will only send marketing emails with your consent or where otherwise permitted.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
22. Acceptable use
You agree not to use EP Media's website or services for any unlawful, harmful, abusive, fraudulent, misleading, or infringing purpose.
You may not attempt to interfere with our website, systems, forms, servers, security, or operations.
You may not use EP Media's services to promote illegal activity, deceptive claims, harmful content, or content that infringes the rights of others.
23. No guaranteed results
EP Media may help improve your website, design, branding, conversion strategy, or online presence, but we do not guarantee specific business results.
We do not guarantee that your website will generate leads, sales, revenue, rankings, traffic, conversions, or any particular financial outcome.
Any examples, case studies, projections, or estimates are for illustration only and do not guarantee future results.
24. Warranties disclaimer
EP Media provides services using reasonable skill and care.
Except as expressly stated in writing, our website and services are provided "as is" and "as available."
To the fullest extent permitted by law, EP Media disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.
25. Limitation of liability
To the fullest extent permitted by law, EP Media shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, business opportunities, or anticipated savings.
EP Media's total liability for any claim arising out of or related to the services shall not exceed the amount paid by you to EP Media for the specific service giving rise to the claim during the three months before the claim arose.
Nothing in these Terms limits liability where such limitation is not permitted by applicable law.
26. Indemnification
You agree to indemnify and hold harmless EP Media, its directors, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your breach of these Terms
- Your use of the services
- Your content, materials, or instructions
- Your violation of any law or third-party rights
- Claims related to your website, business, advertising, or customer communications
27. Force majeure
EP Media is not responsible for delays or failures caused by events outside our reasonable control, including technical outages, third-party service failures, internet disruptions, cyberattacks, labor disputes, natural disasters, government actions, war, pandemics, or other unforeseen events.
28. Termination
EP Media may suspend or terminate services if you breach these Terms, fail to pay on time, misuse the services, provide unlawful content, or act in a way that creates legal, reputational, or operational risk for EP Media.
Upon termination, you remain responsible for any unpaid fees and any obligations that survive termination.
29. Governing law
These Terms are governed by the laws of Sweden, unless mandatory consumer protection laws in your country require otherwise.
If you are a consumer, you may have mandatory rights under the laws of your country of residence that cannot be limited by these Terms.
30. Disputes
The parties agree to first try to resolve any dispute through good-faith negotiation.
If a dispute cannot be resolved informally, it shall be handled by the competent courts of Sweden, unless mandatory law provides otherwise.
For U.S. clients, EP Media may also seek payment collection, injunctive relief, or enforcement of rights in any jurisdiction where the client is located or where enforcement is necessary.
31. Changes to these Terms
EP Media may update these Terms from time to time. Updated Terms will be posted on our website with a revised "Last updated" date.
Your continued use of our website or services after updates are posted means you accept the updated Terms.
32. Contact information
EP Media
Tage-Hansens Gade 21, 4.1
8000 Aarhus C
Denmark
Email: [email protected]
Phone: +45 20 57 49 80
Website: www.ep-media.co